terms & Conditions
Payment Terms
Price Adjustment
General Merchandise (excludes Medical Supplies)
We offer price adjustments within 7 business days of purchase if the product in question is put on sale after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a ShopXpress. e-gift card.
Medical Supplies
We offer price adjustments within 3 business days of purchase if the product in question is put on promotion after initial purchase. Price adjustments will only be issued if the original product was not on promotion at the time of sale and was purchased full price without the use of any coupons. Price adjustments will only be issued during active promotional dates. Price adjustments will be issued in the form of store credit via a ShopXpress. e-gift card.
Cancellations and Returns
General Merchandise:
Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase. Before requesting a return, please ensure that the product meets all eligible criteria:
All returned products must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g., buyers’ remorse) the customer will be responsible for all shipping charges and the refund amount will be subject to the criteria below:
- Unopened product: 100%
- Opened/Unused product: 50%
- Opened/Used product: 25%
In order to initiate a return, please email:
Medical Supplies:
In the case of a damaged, defective, or incorrect item ShopXpress. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof has been provided (via picture, video, or return). Requests for refunds for any other reason (e.g. buyers’ remorse) will be automatically declined to honour health and safety protocols. Before requesting a return, please ensure that the product meets all eligible criteria. In order to initiate a return, please email:
Cancellation Policy:
Customers are entitled to cancel their orders unless they have already received a shipping notification OR up to 24 hours after the order is placed (whichever comes first). Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24-hour mark will be automatically declined. In order to initiate a cancellation, please email:
Return Address:
1435 Roberval Saint Bruno QC J3V 3P7